Effective August 1, 2018, to better serve our growing customer base,
EZVIZ North America is pleased to announce the new procedure of
password reset. EZVIZ Tech support are no longer
supporting password reset via phone call. We are providing complete
instruction for password reset process. According to the different model
number and firmware version, there are several different methods for
restoring the default password or resetting the password.
Customer will send the password reset
request via email to firstname.lastname@example.org and will allow up to 3
hour to receive a reply during normal business hours (Mon-Fri 6AM-5PM
PST). If the email was sent outside of normal business hours, the reply
will be sent on the next business day.
For your protection and to prevent unauthorized access, a
password reset can be performed only when you are physically with the
By requesting a password reset
for your EZVIZ product(s) on this website you acknowledge that you
are authorized to initiate the password reset and take full
responsibility for this action.
This new procedure is one example of our
effort to provide a good technical support service in a timely manner.
We thank each of you as customers for your loyalty and your cooperation
each time we make a change for the better.
Password reset via long serial number
Password reset via GUID file