Effective August 1, 2018, to better serve our growing customer base, EZVIZ North America is pleased to announce the new procedure of password reset. EZVIZ Tech support are no longer supporting password reset via phone call. We are providing complete instruction for password reset process. According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password.

Customer will send the password reset request via email to service@ezvizlife.com and will allow up to 3 hour to receive a reply during normal business hours (Mon-Fri 6AM-5PM PST). If the email was sent outside of normal business hours, the reply will be sent on the next business day.

For your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device.

By requesting a password reset for your EZVIZ product(s) on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action.

This new procedure is one example of our effort to provide a good technical support service in a timely manner. We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better.

There are two plans and two easy ways of payment, these are below:

- 7 Day Playback per Camera

Save 7 days of video

$5.99/month

$59.99/year

- 30 Day Playback per Camera

Save 30 days of video

$10.99/month

$109.99/year

EZVIZ skills for Alexa currently work only with the following EZVIZ cloud cameras: Mini, Mini O, Mini Plus, Mini 360 Plus, Mini Trooper, Husky and Husky dome. Before connecting to Amazon Echo Show, log in to your EZVIZ App and go to the Camera Settings. Look for the “Image Encryption” and tap to turn it off. Change the name of your camera. Ensure that you select a suitable name for your camera, such as “baby room camera” or “front door camera.” Please ensure that you are configuring the EZVIZ skills correctly. Follow the steps below to properly configure EZVIZ skills with your Alexa app;

1. Log into your Alexa app

2. From the menu options choose skills

3. Type EZVIZ on the search bar, locate EZVIZ and enable the skill

4. Enter your EZVIZ username/password to authorize Alexa to access your EZVIZ account

5. Tap the “Discover devices” tab to allow Alexa discover all your EZVIZ device

6. Go back to menu list and select smart home, under devices you should see all your EZVIZ devices under devices

The latest version of Mozilla Firefox, version 52, drops support for Netscape Plugin API (NPAPI). Plugins such as the EZVIZ plugin, Silverlight, Java, and Acrobat are no longer supported. The EZVIZ Web App uses the EZVIZ plugin to access authenticated streaming video from EZVIZ devices, and since EZVIZ plugin no longer works on Firefox 52, Firefox users are blocked from loading the plugin and always redirected to the service plugin download page. Please note that customers using Firefox 51 or earlier are not affected.

Firefox users may download and install Firefox 52 ESR (Extended Support Release) which still supports the EZVIZ plugin.

To find out more about Firefox 52 ESR, please visit: https://www.mozilla.org/en-US/firefox/organizations/

Firefox 52 and Firefox 52 ESR browsers can co-exist on the same computer. We recommend customers to keep both versions.

Users may follow the steps below to install Firefox ESR on Windows and Mac OS:

Windows

1. Download Firefox 52 ESR following the link below:

1) Connect your device to a good power supply outlet(check the most suitable power rating for your region)

2) Connect your mobile device to a wifi network(Most cloud devices require 2.4GHz wifi network-check your wifi settings and the network requirements on the box)

3) Wait for the status light on your cloud camera to give a red/blue flashing light

4) Log into your EZVIZ app > click the add button to add a device

5) Scan the QR code on the back of the device or input the serial number of the device to add the device to your account.

6) If prompted, input the security verification code found on the back of the device

7) Add your wifi password and complete the setup

For users that have the cloud cameras connected to their home wifi, if you change your location and you want to add the cloud camera to the wifi network of the new location.

Here is the step-by-step guide to enable you to add your EZVIZ device to another location –

PLUG THE DEVICE AT THE NEW LOCATION

CONNECT YOUR MOBILE DEVICE TO THE WI-FI OF THE NEW NETWORK

DO NOT DELETE THE DEVICE FROM THE ACCOUNT.

1. Log into your EZVIZ app

a) Enter your username and password – Click the login tab to log into your account

b) The device will be offline

2. Click on the device settings icon and click on the Wi-Fi Configuration tab

3. Hold the reset button for 15 secs, wait for the mini to reboot, the mini is ready to be connected to the new network when the indicator lights start flashing Blue and Red.

4. Follow the instructions on your screen, input the password for the new network and complete the setup

5. Go back to the home page, swipe down to refresh the page and put the device online.

Sharing can be done in two different methods:

1. The same device can be viewed using the same login credentials, this means when you give your friend, family member your username and password you can actually view the same device in that account at the same time.
   
2. The second method is by sharing your device with your friend. This means you can give your friends and family privileges to view your device without owning the device. (Your friend will need to open an free EZVIZ Cloud account)
   

This second method can be achieved using our advanced setup platform from the Web Portal. Follow the steps below to share your device:

1. Log into your EZVIZ account from the web by visiting our website (click on the link below)

EZVIZ Cloud cameras can be configured to join the network using alternate methods;

1. Reverse QR code

2. Mobile Hotspot ( For Android Phones only)

3. The use of MicroSD card

1. Reverse QR code Method

When the device failed to push the Wi-Fi credentials, Click on “Generate a QR code” tab

Input your Wi-Fi password and click on “Next”

Point the lens of the device to the QR code shown on your mobile phone and hold about 5” close, once this process is successful, the status lights will start flashing blue, click on the “next” to add the device to your account and complete the setup.

2. Use the Hot spot feature on your mobile phone to create a Wi-Fi connection.

(Android Devices Only)

Turn off your home router

Step 1: Turn on the hot spot feature of mobile phone A, when setting up the mobile hotspot, make sure the SSID and password is the same as your router’s SSID and password.

Step 2: Configure mobile device B to join the Wi-Fi that you just created on the mobile hotspot (connect to the Wi-Fi of mobile phone A)

Step 3: Connect the mini using mobile device B to the hotspot created on mobile phone A

Step 4: When Wi-Fi configuration is successful, and device is now online, turn off the hot spot feature of mobile phone A.

Step 5: Turn on the power of your router; the device will connect to the router’s Wi-Fi automatically.

3. Use the TF card [Micro SD card] installed in the Mini

Step 1: Remove the TF card from the Mini

Step 2 Put the TF card into computer using a card reader

Step 3 Build a TXT file named ezviz in the root directory of the TF card using a software called Notepad which is installed in every windows computer [Do not put this file inside a folder on the TF card].

Note - Make sure the file name (ezviz) is all lowercase.

Create the following contents inside this file you just built in the specific format shown below

ssid:

password:

type:

SSID: Input the name of your Wi-Fi

Password: The password of the Wi-Fi (if the password is empty, just write”password :”)

Type: Input the encryption type of the Wi-Fi (you can leave this field empty; the device program will select the type automatically)

Note - All these information should be the same as listed in your router.

Step 4: Insert the TF card into the mini [Make sure the mini is powered off]

Step 5: Power on the device [Observe the status lights, wait till the indicator lights starts flashing a blue ONLY]

Step 6: Use the mobile APP to scan the QR code on the back of the device or search and add the device by using the EZVIZ Web Application

Step 7: Follow the instructions to add the device and complete the setup

After the installation of all cameras, continue with the following steps:

1. Connect the DVR to a router using the Ethernet cable provided in the box (Check your firewall settings or network configurations to prevent any restrictions)
   
2. Connect your DVR to a power source
   
3. Setup your DVR using a local monitor
   
4. Follow the wizard on the local monitor, create a new device password and complete the setup
   
5. When prompted, log into the EZVIZ app > click on the tab to add a device > scan the QR code shown on the screen
   
6. If prompted for a password/verification code, input the device password you created for the device during the initial setup. Follow the wizard on your mobile device and complete the setup.
   

Follow the steps below to delete the camera from your EZVIZ account using your mobile app.

1. Log into the EZVIZ account
   
2. Tap on the image of the camera to open the "live view" page
   
3. From the top right corner, tap on the "gear icon image" to open the device settings page
   
4. From the top right corner of that screen, tap on "more" and tap on "Delete Device" and choose "OK"
   
   

NOTE for CloudPlay Subscribers: If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips" store in the EZVIZ Cloud Storage service is also provided here.
WARNING: By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.