Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.

1. Log into your EZVIZ account from your Mobile App

2. From the "Home Page" tap on the name of the camera or the SN to open the device settings page

3. Scroll down to "Storage Status", then tap on "Cloud Storage"

4. Click on "manage plans" and cancel your subscription.

Please note that when the subscription is canceled:

1. There are no refunds/prorated dates

2. Your recording plan will expire when it reaches the end of the subscription period

1. Log into your DVR/NVR

2. Connect your external USB storage device to your NVR/DVR’s USB port

3. From the top menu, Click on device management

4. From the menu on the left, Click on Advanced Settings

5. Then click on Export

6. Select the video(s) you want to export, select the time and date you wish to export and click on the export tab on the bottom of the page, select the destination location on your USB External Storage device and complete the process.

To process your password reset request, please kindly follow the steps below;

1. Insert a USB drive into the USB slot on the unit

2. Click the "Export" button to export the GUID file to the USB

EZVIZ 8/16CH Wired Kits can switch between views, in a single screen, 2*2, 1*5, and 3*3, depending on the number of ports on the device. This is not a defect, but just a feature that enables users plug and plays without having to do any configuration.

Here is the step-by-step guide to enable you to perform this task:

1. Log into your NVR/DVR using a local monitor
2. Move the mouse all the way to the top to see the device menu
3. From the menu click to stop auto-switching option.

Auto-switching is now off.

Wired kits come with an internal hard drive. Other cloud storage services and NAS are not supported.

EZVIZ wired kits are configured to record continuously by default, Users have the option to configure the device to record continuously, record motion events or disable the recording. When the HDD reaches its maximum capacity, the newest videos overwrites the oldest videos ensuring that you have recordings at all times.

Yes, the DVRs can record audio from one channel only. To do this, connect an amplified microphone to the mic jack on the back of the device and go to the settings page to activate the channel you want.

How to activate Mic recording:

1) Log into your EZVIZ DVR device settings page

2) Click Advanced Settings

3) From the Record menu option, click Parameters

4) Select the camera you want audio for and to activate it

5) Scroll down to stream type

6) Select the Video and Audio options and click Apply.

You can have up to 128 EZVIZ devices added to one EZVIZ account.

EZVIZ HD security systems are not wireless and need to be connected to a router using an Ethernet cable

Remotely:

1. Log into your EZVIZ account and tap on the device cover picture to go to the live view page

2. From the Live View tap on the record icon and the recording will start, tap on the icon to stop the recording

3. Go back to the home page, then from the bottom right corner tap on the "more" icon, then tap on "my album"

4. Locate the video you just recorded and save it to your mobile device