Password Reset Instructions

Effective August 1, 2018, to better serve our growing customer base, EZVIZ North America is pleased to announce the new procedure of password reset. EZVIZ Tech support are no longer supporting password reset via phone call. We are providing complete instruction for password reset process. According to the different model number and firmware version, there are several different methods for restoring the default password or resetting the password.

Customer will send the password reset request via email to and will allow up to 3 hour to receive a reply during normal business hours (Mon-Fri 6AM-5PM PST). If the email was sent outside of normal business hours, the reply will be sent on the next business day.

For your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device.

By requesting a password reset for your EZVIZ product(s) on this website you acknowledge that you are authorized to initiate the password reset and take full responsibility for this action.

This new procedure is one example of our effort to provide a good technical support service in a timely manner. We thank each of you as customers for your loyalty and your cooperation each time we make a change for the better.

Password reset via long serial number

Password reset via GUID file