Password Reset via Long Serial Number
To process your password reset request, please kindly take a picture of the reset password screen on your monitor
(Your picture should be similar to the example below, ensure that the serial number is legible)

Attach
the picture to an email including your Full name, email address, Place
of purchase, Date of Purchase, and send that email to service@ezvizlife.com.
We will respond to you with your set of secure code to reset the password
***In the future, you
can reset your password conveniently by using the file attached to this message
or by connecting the EZVIZ device to a router and adding your EZVIZ device to
your EZVIZ account. Please follow the steps below to add your EZVIZ device to
your account;
1. Download and install the
EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or
Safari), visit us.ezvizlife.com
and click on support > Navigation > cloud sign in
2. Create an EZVIZ account
or log into an existing account
3. Tap on the “+” sign or
“Add a device” icon
4. Select the option to add
by serial number
5. Input the 9-digit serial
number (0820181021CCWR123456789WCVU) and follow the prompt
6. When prompted, input the
new password you have just created for your EZVIZ device and complete the
process