Password Reset via GUID FileTo process your password
reset request, please kindly follow the steps below;
1. Insert a USB drive into
the USB slot on the unit
2. Click the
"Export" button to export the GUID file to the USB
3. Send this GUID file to service@ezvizlife.com
Next, EZVIZ Tech team will
send this file to the team to generate a reset key for your device within
24-48hrs
How to Import the GUID
file and change your password
The steps below will enable you reset your device:
1. Download attached file and save the downloaded file
to a USB drive
2. Insert the USB drive into your EZVIZ Device
3. Click on forgot password and Click "Ok"
to go to the password reset menu
4. Locate the file and click on Import
5.
Follow the prompt to create a new password for your device
***In the future, you
can reset your password conveniently by using the file attached to this message
or by connecting the EZVIZ device to a router and adding your EZVIZ device to
your EZVIZ account. Please follow the steps below to add your EZVIZ device to
your account;
1. Download and install the
EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or
Safari), visit us.ezvizlife.com
and click on cloud sign in
2. Create an EZVIZ account
or log into an existing account
3. Tap on the “+” sign or
“Add a device” icon
4. Select the option to add
by serial number
5. Input the 9-digit serial
number (0820181021CCWR123456789WCVU) and follow the prompt
6. When prompted, input the
new password you have just created for your EZVIZ device and complete the
process