Password Reset via GUID File
Password Reset via GUID File

To process your password reset request, please kindly follow the steps below;

1. Insert a USB drive into the USB slot on the unit

2. Click the "Export" button to export the GUID file to the USB

3. Send this GUID file to

Next, EZVIZ Tech team will send this file to the team to generate a reset key for your device within 24-48hrs

How to Import the GUID file and change your password

The steps below will enable you reset your device:

1. Download attached file and save the downloaded file to a USB drive

2. Insert the USB drive into your EZVIZ Device

3. Click on forgot password and Click "Ok" to go to the password reset menu

4. Locate the file and click on Import

5. Follow the prompt to create a new password for your device

***In the future, you can reset your password conveniently by using the file attached to this message or by connecting the EZVIZ device to a router and adding your EZVIZ device to your EZVIZ account. Please follow the steps below to add your EZVIZ device to your account;


1. Download and install the EZVIZ mobile app or from your computer browser(Firefox, Internet Explorer or Safari), visit and click on cloud sign in

2. Create an EZVIZ account or log into an existing account

3. Tap on the “+” sign or “Add a device” icon

4. Select the option to add by serial number

5. Input the 9-digit serial number (0820181021CCWR123456789WCVU) and follow the prompt

6. When prompted, input the new password you have just created for your EZVIZ device and complete the process